People in several surrounding counties, mainly Glasgow, come to town to get healthy juice and items. Emma Napier is thinking about creating a local delivery system and possibly a drop off location for Glasgow orders before opening up a second location. Both ideas would be beneficial, but the delivery system would be more economical.
She offered the following leadership advice:
“Appreciate your team,” she said. “That has been the biggest thing for me. I do not like being the boss. Hate it, actually. But, I found that if you show appreciation, and your employees know that their work does not go unnoticed, you don’t have to tell them what to do as much, tell them no, correct them, because they want to be there and they want to come to work.”
Charlotte Napier said her daughter has done a great job improving Zest.
“I am so proud of my daughter, and believe she has the potential to take this business to the next level,” she said.